Job Description
We're seeking a dynamic Front Desk Agent to join our award-winning hospitality team in Wichita, KS. This urgent hiring opportunity offers competitive pay, flexible shift work, and career growth in a premium hotel environment. If you thrive in fast-paced settings and excel at creating memorable guest experiences, apply now!
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, inquiries, and billing operations using hotel management systems
- Resolve guest concerns promptly while maintaining exceptional service standards
- Coordinate housekeeping and maintenance requests across shifts
- Process payments and maintain accurate financial records
- Uphold safety protocols and emergency response procedures
- Collaborate with cross-departmental teams for seamless operations
Qualifications
- Minimum 1 year front desk or hospitality experience preferred
- Proficiency with PMS systems (e.g., Opera, Amadeus)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Wichita attractions and local services
- High school diploma or equivalent required
- Valid driver's license for local errands if needed