Job Description
Welcome to The Grandview Hotel Boston, a premier destination for travelers seeking luxury and comfort. We are currently seeking a dynamic and professional Front Desk Agent to join our award-winning hospitality team. If you are looking for a role that offers flexibility, competitive daily pay options, and a vibrant work environment, this is the perfect opportunity for you.
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring they have a memorable stay from check-in to check-out. We pride ourselves on our service standards and are looking for individuals who share our passion for creating exceptional guest experiences.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using our property management system (PMS).
- Answer incoming calls and emails promptly, addressing inquiries and requests.
- Process payments and handle cash transactions with accuracy and accountability.
- Maintain a clean and organized front desk area and lobby.
- Assist with concierge services and provide local recommendations when needed.
- Handle guest complaints or special requests with patience and problem-solving skills.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a hotel front desk or customer service role is preferred.
- Strong computer skills and proficiency with PMS software is a plus.
- Excellent verbal and written communication skills.
- Professional appearance and a friendly, outgoing demeanor.
- Ability to stand for long periods and lift moderate weight (up to 20 lbs).
- Flexibility to work various shifts, including weekends and holidays.