Job Description
Join our award-winning hospitality team in the heart of Colorado Springs! Mountain View Resorts is urgently seeking passionate Hotel Front Desk Agents to deliver exceptional guest experiences at our premier downtown location. We offer competitive pay, comprehensive benefits, and career growth opportunities in one of Colorado's most vibrant tourism destinations. Perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, inquiries, and special requests via phone, email, and in-person
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and dining departments
- Execute upselling strategies for room upgrades and amenities
- Maintain organized front desk operations and documentation
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Colorado Springs attractions and local services
- High school diploma or equivalent; hospitality certification preferred
- Valid driver's license and reliable transportation