Job Description
Welcome to a career where your hard work is recognized and rewarded instantly. We are seeking a dynamic Front Desk Agent to join our growing team in Fresno, TX. We pride ourselves on providing a welcoming atmosphere for travelers and locals alike. Experience the freedom of our Daily Pay option, allowing you to access your earnings immediately after every shift.
Why Join Us?
- Daily Pay Option: Get paid every day for the hours you work.
- Competitive Pay: $15 - $18 per hour based on experience.
- Modern Environment: Work in a newly renovated, smoke-free facility.
- Flexible Scheduling: We offer a variety of shift patterns to fit your life.
As the face of our hotel, you will play a crucial role in ensuring our guests have a memorable stay. We are looking for individuals who are professional, energetic, and dedicated to providing top-tier hospitality.
Responsibilities
- Greet and Welcome: Create a warm, professional first impression for all guests upon arrival and departure.
- Check-In/Check-Out: Efficiently manage the registration process, including verifying identity, processing payments, and assigning rooms.
- Reservation Management: Handle incoming calls, emails, and online bookings to secure future reservations.
- Lobby Maintenance: Maintain the cleanliness and organization of the front desk area and public spaces.
- Guest Services: Assist guests with directions, local recommendations, and resolving any on-site issues or complaints.
- Communication: Relay important messages and coordinate with housekeeping and maintenance teams.
- Cash Handling: Accurately process cash, credit, and check transactions using the hotel PMS.
Qualifications
- Experience: Previous experience in hospitality, customer service, or hotel front desk operations is preferred.
- Communication: Excellent verbal and written communication skills with a friendly and professional tone.
- Computer Proficiency: Basic computer skills and ability to learn hotel management software (PMS) quickly.
- Professional Appearance: Must present a neat, clean, and professional appearance at all times.
- Availability: Must be flexible to work various shifts, including weekends, holidays, and nights.
- Attention to Detail: Strong focus on accuracy in data entry and cash handling.
- High School Diploma: High school diploma or GED equivalent required.