Job Description
Join our award-winning luxury hotel team as a Front Desk Agent! We're seeking enthusiastic hospitality professionals to deliver exceptional guest experiences in the heart of Los Angeles. This entry-level role offers comprehensive training, career advancement opportunities, and a vibrant work environment in one of America's most exciting cities. Perfect for career starters passionate about customer service and hotel operations.
What We Offer:
- Competitive hourly wage with performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Free daily meals and employee discounts
- Professional development programs
- Opportunities for promotion to supervisory roles
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room assignments and handle special guest requests
- Process payments and maintain accurate financial records
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance departments
- Operate multi-line phone systems and handle inquiries
- Maintain cleanliness and organization of front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, POS systems)
- Ability to work flexible shifts including nights/weekends
- Professional appearance and positive attitude
- Valid California driver's license (if required for errands)
- Ability to lift 15 lbs occasionally