Job Description
We are seeking a highly motivated and professional Front Desk Agent to join our dynamic team in Long Beach, CA. This role offers the unique benefit of Daily Pay options, allowing you to access your earnings immediately after your shift. We are looking for shift workers who excel in a fast-paced environment and are dedicated to providing exceptional guest experiences.
As the face of our hotel, you will be responsible for managing the front desk operations, ensuring guest satisfaction, and maintaining a welcoming atmosphere.
Responsibilities
- Greet and welcome guests warmly upon arrival, checking them in efficiently using our property management system.
- Handle incoming phone calls and emails professionally, responding to inquiries and making reservations.
- Process payments accurately and handle cash transactions with strict attention to detail.
- Assist guests with check-out procedures, including providing folios and handling complaints or special requests.
- Monitor the lobby area to ensure it is clean, organized, and presentable at all times.
- Collaborate with housekeeping and maintenance teams to promptly address guest needs.
- Enforce hotel policies and safety procedures during every shift.
Qualifications
- High school diploma or equivalent; previous experience in hospitality or front desk operations is preferred.
- Excellent verbal communication and interpersonal skills with a friendly and professional demeanor.
- Proficiency in computer systems, specifically Microsoft Office and property management software.
- Ability to work various shifts, including weekends, holidays, and evenings.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Valid driver’s license and reliable transportation are required.