Job Description
Be the heart of our luxury hotel experience as a Front Desk Agent at Grand Hospitality Group. We're seeking a charismatic professional to deliver exceptional guest service in our vibrant Charlotte location. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our award-winning hospitality brand. If you thrive in fast-paced environments and take pride in creating memorable moments, we invite you to join our team.
Responsibilities
- Efficiently manage guest check-in/check-out processes with warm professionalism
- Handle reservation inquiries, modifications, and room assignments using Opera PMS
- Resolve guest concerns promptly with empathy and solution-oriented thinking
- Process payments, manage billing discrepancies, and maintain accurate financial records
- Coordinate with housekeeping, valet, and security teams for seamless operations
- Act as local concierge, providing personalized recommendations for Charlotte attractions
- Maintain front desk area with impeccable organization and visual standards
Qualifications
- High school diploma with 2+ years hospitality/customer service experience
- Proficiency in hotel management systems (Opera, Fidelio) and Microsoft Office
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking capabilities
- Basic knowledge of Charlotte tourism and local attractions
- Professional appearance and positive, can-do attitude