Job Description
Join Grand Hospitality Group as a Front Desk Agent in Memphis and enjoy the flexibility of daily pay! We're seeking energetic professionals to deliver exceptional guest experiences during morning, afternoon, and evening shifts. This role offers immediate compensation after each shift, perfect for those seeking financial stability without waiting for bi-weekly paychecks. Work in the heart of Memphis's vibrant hospitality scene while building valuable customer service skills.
Responsibilities
- Manage check-in/check-out procedures for hotel guests using PMS systems
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and manage cash drawer reconciliation
- Coordinate housekeeping and maintenance requests
- Upsell hotel amenities and local attractions
- Maintain accurate guest records and reservation data
- Ensure lobby area remains pristine and welcoming
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficiency with hotel management software (e.g., Opera)
- Strong cash handling and basic math skills
- Ability to work flexible shifts (mornings, evenings, weekends)
- Exceptional communication and problem-solving abilities
- Must pass background check and drug screening