Job Description
Welcome to Memphis Hospitality Group, where we define Southern hospitality in the heart of the city. We are currently seeking a dynamic and welcoming Front Desk Agent to join our dedicated team. This is an excellent opportunity for individuals looking to launch a career in the hospitality industry with no prior experience required.
As the face of our establishment, you will create memorable first impressions for our guests. We pride ourselves on our warm atmosphere and are looking for someone who is reliable, eager to learn, and possesses a natural flair for customer service. Join us and grow your career in one of America's most vibrant music cities.
What You Will Do:
- Guest Relations: Greet guests warmly upon arrival, check them in efficiently, and provide a detailed orientation to our facilities.
- Communication: Manage high volumes of phone calls and emails with professionalism, directing inquiries to the appropriate departments.
- Problem Solving: Address guest concerns and special requests immediately, ensuring 100% guest satisfaction.
- Operations: Handle payments, process folios, and manage room assignments and key cards.
- Security & Safety: Monitor the lobby area, assist with building access control, and ensure a safe environment for guests and staff.
- Teamwork: Collaborate with housekeeping and maintenance staff to ensure rooms are ready for check-in.
Requirements:
- Must be at least 18 years of age.
- Strong interpersonal and communication skills.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Basic computer proficiency and typing skills.
- A positive attitude and a willingness to learn are the only requirements we ask for!
Responsibilities
- Check guests in and out efficiently, ensuring all necessary paperwork and payments are processed accurately.
- Answer incoming calls, manage emails, and respond to guest inquiries promptly and professionally.
- Handle guest complaints or special requests with a focus on problem-solving and customer satisfaction.
- Assist with room assignments, key management, and maintaining a clean and organized front desk area.
- Monitor building security, including key control and emergency procedures.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- Must be at least 18 years of age.
- Strong communication skills and a friendly, approachable demeanor.
- Ability to multitask in a fast-paced environment while maintaining a positive attitude.
- Basic computer literacy and familiarity with property management systems is a plus (training provided).
- Flexibility to work various shifts, including weekends and holidays.