Job Description
Are you a charismatic professional looking for a rewarding career in the hospitality industry? The Sterling Suites in the heart of Portland is currently seeking a dedicated Front Desk Agent to join our dynamic team. We pride ourselves on providing exceptional guest experiences and offer a unique opportunity for daily pay.
As a Front Desk Agent, you will be the face of our hotel, ensuring every guest feels welcomed, valued, and comfortable from the moment they arrive. We are looking for individuals who are detail-oriented, reliable, and passionate about hospitality.
Why join us?
- Daily Pay Options: Get paid what you earn, when you want it.
- Competitive Benefits: Health, dental, and vision insurance.
- Growth Opportunities: Clear pathways for career advancement within our brand.
- Modern Work Environment: Join a supportive and friendly team.
Apply today to become a part of the The Sterling Suites family!
Responsibilities
- Check guests in and out efficiently, verifying registration information and collecting payments.
- Answer incoming calls and emails promptly, providing accurate information about hotel services and local attractions.
- Handle guest inquiries, complaints, and requests with a focus on problem-solving and high-quality service.
- Manage the front desk operations, including managing the lobby, concierge area, and check-in queue.
- Maintain accurate records of guest accounts, reservations, and transactions using property management software.
- Assist with baggage handling and valet coordination as needed.
- Ensure the lobby and public areas are clean, organized, and presentable at all times.
Qualifications
- High school diploma or GED required; hospitality certification is a plus.
- Previous experience as a Front Desk Agent, Receptionist, or in a similar customer service role is preferred.
- Strong computer skills, including proficiency in Microsoft Office Suite and Property Management Systems (PMS).
- Excellent verbal and written communication skills with a professional demeanor.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Must possess a valid driver's license.
- Ability to lift and carry luggage and supplies weighing up to 50 pounds.