Job Description
Join our award-winning team at the prestigious Grand Plaza Hotel in downtown Milwaukee! We're seeking a dynamic Front Desk Agent to create memorable guest experiences while delivering exceptional service. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth within our expanding hospitality brand. If you're passionate about customer service and thrive in fast-paced environments, we want to meet you!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Resolve guest concerns promptly with a solutions-oriented approach
- Process payments and manage cash drawer procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain organized records of guest interactions and preferences
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in Opera or PMS hotel management systems
- Strong communication and conflict resolution skills
- Ability to multitask effectively in high-pressure situations
- Flexible availability including weekends and holidays
- High school diploma or equivalent required