Job Description
Are you a people-person looking for a rewarding role in the hospitality industry? Horizon Hospitality Group is currently seeking a dedicated Front Desk Agent to join our dynamic team in Wichita, KS.
We pride ourselves on delivering premium service and offer our team members the unique benefit of Daily Pay, allowing you to access your earnings whenever you need them. If you are looking for flexible shift work and a supportive environment, we want to hear from you.
Why Join Us?
- Daily Pay Option: Get paid every day, not just bi-weekly.
- Flexible Shifts: Work hours that fit your lifestyle.
- Professional Growth: Opportunities for advancement within a stable company.
Responsibilities
- Provide exceptional customer service to all guests, visitors, and callers in a professional and welcoming manner.
- Manage the front desk operations, including accurate check-ins, check-outs, and registration processes.
- Answer and direct phone calls and inquiries promptly, taking detailed messages when necessary.
- Process payments, manage cash drawers, and maintain accurate daily financial logs.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms and common areas meet our high standards.
- Handle guest complaints or issues with patience, empathy, and problem-solving skills.
- Keep the reception area clean, organized, and visually appealing at all times.
Qualifications
- High school diploma or GED is required.
- Previous experience in a front desk, reception, or hospitality role is preferred but not mandatory.
- Strong computer literacy and experience with property management systems (PMS) are a plus.
- Excellent verbal and written communication skills.
- Ability to work flexible shifts, including weekends, evenings, and holidays.
- A friendly, professional demeanor and a genuine passion for hospitality and guest satisfaction.