Job Description
Welcome to the Future of Hospitality!
Are you a friendly, professional individual looking for a career that puts you first? Grand Vista Hospitality is currently hiring a dynamic Front Desk Agent in Tampa, FL. We pride ourselves on delivering premium guest experiences and we offer Daily Pay options, so you can access your earnings when you need them.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. We are looking for someone who is detail-oriented, tech-savvy, and passionate about creating memorable moments for travelers.
Responsibilities
- Guest Check-In/Out: Efficiently register and process payments for guests using our Property Management System (PMS) while ensuring accuracy and speed.
- Guest Relations: Greet guests warmly upon arrival, answer questions about local attractions, and provide directions or recommendations.
- Communication Management: Handle incoming phone calls and emails with professionalism, directing inquiries to the correct departments or resolving issues directly.
- Security & Safety: Monitor the lobby area to ensure the safety of guests and staff; adhere to all key control and security protocols.
- Problem Resolution: Address guest complaints or special requests immediately, escalating complex issues to the General Manager or Manager on Duty.
- Administrative Support: Maintain accurate guest logs, update room status boards, and prepare daily reports for management.
- Brand Representation: Uphold the hotel's brand standards by maintaining a clean and organized front desk area.
Qualifications
- Experience: Previous experience in hospitality, front desk operations, or customer service is preferred but not required for high-potential candidates.
- Education: High school diploma or GED is required.
- Skills: Strong computer literacy (Windows, Microsoft Office) and familiarity with hotel software (PMS) is a plus.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: Ability to maintain a professional appearance and a positive attitude, even during busy periods.
- Availability: Must be flexible to work various shifts, including weekends, holidays, and nights.