Job Description
Join our award-winning oceanfront resort as a Night Shift Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during our overnight operations. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture in Virginia Beach's premier hospitality destination.
As the first point of contact for our late-night guests, you'll manage check-ins, resolve issues with finesse, and ensure seamless service while the city sleeps. This role offers opportunities for advancement and includes complimentary accommodation discounts.
Responsibilities
- Manage guest check-ins/check-outs with efficiency and warmth
- Handle reservation modifications and special requests
- Address guest concerns promptly and professionally
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and security teams
- Operate PMS software (Opera preferred)
- Maintain security protocols overnight
Qualifications
- 1+ years hotel front desk experience required
- Exceptional communication and conflict resolution skills
- Proficiency with reservation systems
- Ability to work independently with minimal supervision
- Valid Virginia driver's license preferred
- Flexible availability including weekends/holidays
- Basic knowledge of Virginia Beach attractions
- First Aid/CPR certification a plus