Job Description
Welcome to The Avenue Hotel & Spa, a premier destination in the heart of Milwaukee. We are seeking a dedicated and articulate Front Desk Agent to join our dynamic hospitality team. As the face of our hotel, you will play a crucial role in ensuring our guests enjoy a seamless and memorable stay. If you thrive in a fast-paced environment and possess a passion for exceptional guest service, we want to meet you.
Why Join Us?
- Competitive hourly pay and comprehensive benefits package.
- Opportunities for career advancement within the hospitality industry.
- Discounted rates for hotel stays and spa services.
We are looking for a professional who can manage multiple priorities while maintaining a warm and welcoming demeanor.
Responsibilities
- Execute smooth and efficient check-in and check-out procedures for all guests.
- Manage and process all hotel reservations and modifications accurately using the Property Management System (PMS).
- Respond promptly and professionally to all guest inquiries via phone, email, and in-person.
- Resolve guest complaints and issues to ensure high levels of guest satisfaction.
- Maintain a pristine and organized front desk and lobby area.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED equivalent required; hospitality degree preferred.
- Minimum of 1-2 years of experience in a front desk or guest services role.
- Proficiency in Microsoft Office Suite and hotel property management software.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a service-oriented mindset.
- Ability to work flexible shifts, including weekends and holidays.