Job Description
The Grand Denver Hotel & Spa is seeking a dedicated Front Desk Agent to welcome our guests to an unforgettable stay. We are proud to offer a no experience required position for individuals eager to start a rewarding career in the hospitality industry.
In this role, you will be the first point of contact for our guests, ensuring their needs are met with warmth and professionalism. Whether you are a seasoned professional or looking for your first job, we provide comprehensive training to help you succeed.
Why Join Us?
- Competitive base salary plus potential tips
- Health, dental, and vision insurance
- Employee discount on dining and amenities
- Opportunities for career advancement
Responsibilities
- Greet and welcome guests upon arrival with a friendly smile and professional demeanor.
- Check guests in and out efficiently, ensuring all registration details are accurate.
- Answer incoming calls, manage reservations, and respond to guest inquiries via email or in person.
- Assist guests with check-out procedures, including processing payments and issuing receipts.
- Monitor the front desk area and lobby to ensure a clean and welcoming environment.
- Resolve guest complaints or concerns promptly to ensure high levels of guest satisfaction.
- Collaborate with housekeeping and maintenance teams to address guest requests.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal communication skills and a positive attitude.
- Ability to work flexible schedules, including weekends, holidays, and evenings.
- Strong attention to detail and organizational skills.
- Proficiency in basic computer applications and POS systems.
- Previous customer service experience is a plus, but not mandatory.