Job Description
Join Boston's premier hospitality destination as a Weekend Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during high-demand weekend shifts. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in our luxury downtown property. Perfect for students or those seeking weekend-focused work with industry-leading benefits.
Responsibilities
- Deliver personalized check-in/check-out experiences with warm hospitality
- Manage reservations using Opera PMS system with precision
- Resolve guest inquiries promptly and exceed service expectations
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling techniques for room upgrades and amenities
- Handle emergency situations calmly and professionally
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work weekends and holidays reliably
- Valid Massachusetts Food Handler's certification preferred
- Strong attention to detail and multitasking ability
- Professional appearance and positive attitude