Job Description
Join the vibrant hospitality scene at Desert Rose Hotel, Phoenix's premier boutique destination! We're seeking passionate individuals to deliver exceptional guest experiences in our luxurious desert oasis. As a Front Desk Agent, you'll be the heart of our operation, embodying our commitment to excellence. Enjoy competitive benefits, career growth opportunities, and work in a stunning setting that celebrates Southwestern elegance. Apply today to become part of our award-winning team!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly while maintaining service standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (Opera, Cloudbeds) efficiently
- Process payments and maintain accurate financial records
- Act as local Phoenix ambassador for guest recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (PMS)
- Exceptional communication and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred
- Valid Arizona driver's license (for va/shuttle duties)
- Ability to stand for extended periods and lift 25 lbs
- Spanish fluency highly desirable