Job Description
Join our award-winning luxury hotel in downtown San Jose as a Full-Time Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences at our AAA Four-Diamond property. Be the first point of contact for discerning travelers, manage seamless check-in/out processes, and resolve inquiries with professionalism. Enjoy competitive benefits, career growth opportunities, and a vibrant team culture in California's innovation capital. Perfect for detail-oriented individuals passionate about creating memorable stays.
Responsibilities
- Manage all front desk operations including check-in/out, room assignments, and key issuance
- Handle guest inquiries, complaints, and special requests with empathy and efficiency
- Process payments, maintain accurate records, and balance daily transactions
- Coordinate with housekeeping, maintenance, and valet teams for optimal service
- Utilize hotel management systems (Opera) to update guest profiles and preferences
- Execute upselling strategies for room upgrades and premium services
- Maintain security protocols and emergency procedures
Qualifications
- Minimum 2 years front desk experience in luxury or boutique hotels
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments with attention to detail
- Valid California Driver's License (for valet coordination)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of San Jose attractions and transportation
- Fluency in English; bilingual Spanish a plus