Job Description
Join our award-winning team at Mountain View Resort & Spa as a Night Front Desk Agent! We're seeking a dynamic professional to deliver exceptional guest experiences during overnight hours. This pivotal role ensures seamless check-ins, manages security protocols, and maintains the resort's impeccable standards while guests rest. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment in the heart of Colorado Springs' vibrant tourism scene.
Responsibilities
- Efficiently manage guest check-ins/check-outs during overnight shifts (11 PM - 7 AM)
- Handle guest inquiries and resolve service issues with professionalism and empathy
- Monitor property security and respond to emergency situations following protocol
- Maintain accurate guest records using resort management systems
- Coordinate with housekeeping and security teams for operational continuity
- Process payments and manage cash handling procedures
- Prepare daily reports for management review
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Strong communication and conflict resolution skills
- Ability to work independently during overnight hours
- Proficiency with property management systems (e.g., Opera, Delphi)
- Valid Colorado driver's license preferred
- Flexible availability including weekends and holidays
- Basic knowledge of Colorado Springs attractions and services
- First Aid/CPR certification a plus