Job Description
Join our award-winning hospitality team at Grand Horizon Hotels as a Front Desk Agent! We're seeking enthusiastic entry-level professionals to create memorable guest experiences in the heart of El Paso. This role offers flexible shift work including nights, weekends, and holidays – perfect for those seeking work-life balance while launching their career in hospitality.
Responsibilities
- Deliver exceptional customer service to all guests with a warm and professional demeanor
- Efficiently manage check-in/check-out procedures using hotel management systems
- Handle guest inquiries, complaints, and special requests with prompt resolution
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Uphold strict cleanliness and safety standards in public areas
- Assist with concierge services and local area information
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Proficiency with basic computer systems and POS software
- Ability to work flexible shifts including nights, weekends, and holidays
- Excellent problem-solving and multitasking abilities
- Positive attitude and willingness to learn
- Basic math skills for handling cash transactions