Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're seeking enthusiastic individuals to deliver exceptional guest experiences in the heart of Portland. This entry-level role offers comprehensive training, career growth opportunities, and a vibrant workplace culture. If you're passionate about service and ready to launch your hospitality career, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional communication
- Manage reservations and room assignments using our property management system
- Resolve guest inquiries and concerns promptly with a solution-oriented mindset
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams to ensure operational excellence
- Upsell hotel amenities and services to enhance guest experience
- Conduct safety and security checks per company protocols
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred (not mandatory)
- Proficiency with basic computer systems and reservation software
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving aptitude
- Flexible availability including evenings, weekends, and holidays
- Must pass background check and drug screening