Job Description
Launch your hospitality career with Grand Hotel Richmond! We're seeking passionate individuals to join our award-winning team as Front Desk Agents. This entry-level position offers comprehensive training, competitive benefits, and a dynamic work environment in Virginia's vibrant capital city. You'll be the first point of contact for our international guests, creating memorable experiences while mastering essential hospitality operations. Perfect for recent graduates or career changers eager to grow in the luxury accommodation sector.
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns with empathy and professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions
- Maintain secure guest confidentiality protocols
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with Microsoft Office
- Exceptional verbal communication skills
- Ability to multitask in fast-paced environments
- Positive attitude with strong problem-solving abilities
- Flexible availability including weekends/holidays
- Previous customer service experience preferred