Job Description
Join our award-winning hospitality team as an entry-level Front Desk Agent at Grand Hotel Chicago! This is your gateway to a dynamic career in luxury service, where you'll be the first point of contact for our distinguished guests. We offer comprehensive training, competitive benefits, and opportunities for advancement within our global hotel chain. If you're passionate about creating exceptional guest experiences and thrive in a fast-paced environment, apply today to start your journey with us!
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest complaints and requests promptly to ensure satisfaction
- Operate PMS systems and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and manage cash drawer reconciliation
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Ability to work flexible shifts, including nights, weekends, and holidays
- Basic proficiency with hotel management systems
- Attention to detail and problem-solving abilities
- Professional appearance and positive attitude