Job Description
Embark on an exciting hospitality career as a Front Desk Agent at Grand City Hotels! We're seeking energetic, customer-focused individuals to join our Raleigh team. This entry-level position offers competitive pay, comprehensive training, and opportunities for growth in a fast-paced environment. Enjoy flexible shift work schedules while delivering exceptional guest experiences in our luxury downtown location.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments accurately
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service delivery
- Assist with luggage and provide local area guidance
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency with MS Office
- Ability to work flexible shifts (evenings/weekends)
- Attention to detail and problem-solving abilities
- Professional appearance and positive attitude