Job Description
Join our award-winning team at Grand Horizon Hotels and launch your hospitality career! We're seeking energetic Front Desk Agents to create exceptional guest experiences in our vibrant El Paso location. This entry-level role offers comprehensive training, career advancement opportunities, and a dynamic work environment where your customer service skills shine. Enjoy competitive pay, flexible shift options, and benefits including health insurance and paid time off.
As the first point of contact for our guests, you'll embody our commitment to excellence while building valuable transferable skills in communication, problem-solving, and hospitality operations. Perfect for career changers or recent graduates looking to grow in the service industry.
Responsibilities
- Warmly welcome and register guests, ensuring efficient check-in/out processes
- Manage reservations, room assignments, and guest requests with precision
- Handle guest inquiries, concerns, and complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute security procedures and safeguard guest confidentiality
- Maintain a clean, organized lobby and public areas
- Utilize property management systems (e.g., Opera, Fidelio) effectively
Qualifications
- High school diploma or equivalent required; college coursework preferred
- Minimum 6 months customer service experience (hospitality a plus)
- Proficiency in basic computer applications and reservation systems
- Exceptional verbal communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving abilities and attention to detail
- Multilingual skills (Spanish/English) highly desirable
- Ability to stand/walk for extended periods and lift up to 25 lbs