Job Description
Join our award-winning hotel team in sunny El Paso, TX! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during flexible part-time shifts. As the first point of contact, you'll create memorable arrivals while managing reservations, handling inquiries, and ensuring seamless operations. Perfect for hospitality professionals seeking work-life balance in a vibrant desert city.
Responsibilities
- Process guest check-ins/check-outs efficiently using property management systems
- Manage reservations, room assignments, and rate adjustments
- Address guest inquiries and resolve concerns with professionalism
- Coordinate housekeeping, maintenance, and valet services
- Process payments and manage cash handling procedures
- Maintain accurate guest records and departmental reports
- Upsell hotel amenities and local attractions
Qualifications
- Previous hotel front desk or customer service experience preferred
- Proficiency with Opera or similar property management software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent required
- Basic computer literacy and cash handling experience