Job Description
Join our award-winning hospitality team as a Front Desk Agent at Mountain View Lodge! We're seeking energetic, guest-focused individuals to create memorable experiences for visitors to Colorado Springs. This entry-level role offers comprehensive training and growth opportunities in a dynamic resort environment. Enjoy flexible shift work with competitive pay and benefits, including employee discounts and travel perks. Perfect for career starters passionate about tourism and customer excellence!
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations, room assignments, and billing inquiries
- Respond to guest requests with prompt and personalized service
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Act as primary information resource for local attractions
- Uphold brand standards during all guest interactions
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Proficient in basic computer applications
- Exceptional communication and problem-solving skills
- Flexible availability for evening/weekend shifts
- Ability to multitask in fast-paced environments
- Valid driver's license (for local errands)
- Basic knowledge of Colorado Springs tourism