Job Description
Join the vibrant hospitality scene at Grand Hotel Fresno, where exceptional service meets Central Valley charm. We're seeking a dynamic Front Desk Agent to be the first point of contact for our diverse guests. This role combines administrative precision with personalized guest experiences in a fast-paced luxury environment. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our award-winning hotel chain.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation modifications and inquiries via phone/email
- Resolve guest concerns promptly with solution-oriented approaches
- Process payments accurately using property management systems
- Coordinate housekeeping and maintenance requests
- Upsell hotel amenities and dining options
- Maintain detailed records of guest preferences and special requests
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid California driver's license preferred
- Basic knowledge of Fresno attractions and transportation
- Flexible availability including nights/weekends/holidays