Job Description
Join our award-winning hospitality team at the Omaha Grand Hotel as a Front Desk Agent! We're seeking energetic, customer-focused individuals to be the first point of contact for our guests. No prior experience is required – we provide comprehensive training to ensure your success in delivering exceptional service. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in the heart of Omaha's vibrant downtown district.
Responsibilities
- Greet and assist guests with check-in/check-out processes efficiently
- Manage reservations and room assignments using hotel management software
- Handle guest inquiries and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through attentive service and attention to detail
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Strong problem-solving abilities and customer focus
- Basic computer proficiency and willingness to learn systems
- Positive attitude and team player mentality
- No prior experience required – training provided!