Job Description
Join our award-winning hospitality team at Grand Harbor Hotels as an entry-level Front Desk Agent! We're seeking energetic, guest-focused individuals to create memorable experiences in our Baltimore location. This shift-based role offers rapid career growth in the luxury hospitality sector. Enjoy competitive pay, comprehensive training, and a vibrant team environment. Perfect for recent graduates or career changers ready to excel in customer service excellence.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries using our PMS system
- Handle guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Process payments and maintain accurate financial documentation
- Act as primary information source for local attractions and services
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent; hospitality/customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with basic computer systems and reservation software
- Ability to work flexible shifts, nights, weekends, and holidays
- Exceptional problem-solving and conflict resolution abilities
- Professional appearance and positive demeanor
- Valid driver's license (for potential airport shuttle duties)