Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our iconic New York property. As the first point of contact, you'll create memorable moments while mastering check-in/out processes, reservation management, and concierge services. Our award-winning training program equips you with industry-leading skills—no prior experience required!
Why Join Us?
- Comprehensive benefits package including health/dental/vision
- 401(k) matching program
- Exclusive hotel discounts worldwide
- Tuition reimbursement for hospitality certifications
- Clear career advancement pathways
Responsibilities
- Handle guest check-in/check-out procedures efficiently
- Manage reservations and room assignments using OPERA software
- Resolve guest inquiries and complaints with empathy
- Process payments and maintain accurate cash handling
- Coordinate with housekeeping and maintenance teams
- Provide local attraction recommendations and assistance
- Maintain organized front desk documentation
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and POS system familiarity
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Positive attitude and customer-first mindset
- Flexible availability including weekends/holidays
- Valid work authorization in the US