Job Description
Are you a people person with a passion for hospitality? Pacific Shores Hospitality is seeking a dedicated Front Desk Agent to join our dynamic team in the heart of Long Beach, CA. We offer a competitive salary, flexible shift work, and a vibrant work environment.
As the face of our hotel, you will ensure our guests feel welcomed and valued from the moment they arrive. We are looking for someone who thrives in a fast-paced environment and excels at providing exceptional customer service.
Responsibilities
- Check guests in and out efficiently, ensuring all necessary paperwork and payments are processed accurately.
- Answer incoming phone calls and emails promptly, directing inquiries to the appropriate department.
- Manage the reservation system to update room availability and guest information.
- Assist guests with directions, local recommendations, and concierge services.
- Monitor the lobby and public areas to maintain a clean and inviting atmosphere.
- Handle guest complaints or issues professionally and escalate them when necessary.
- Perform security checks and adhere to hotel safety protocols.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in a front desk or hospitality role is preferred.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Smith Travel) is a plus.
- Excellent verbal and written communication skills.
- Ability to stand for extended periods and lift up to 20 lbs.
- Flexibility to work various shifts, including weekends and holidays.
- A professional appearance and a positive attitude are essential.