Job Description
Join our award-winning luxury hotel in the heart of downtown Columbus! We're seeking passionate hospitality professionals to elevate our guest experience. As a key member of our team, you'll contribute to our reputation for exceptional service while enjoying competitive benefits, career growth opportunities, and a vibrant work environment. Our commitment to excellence extends to our staff through ongoing training programs and industry-leading support.
Responsibilities
- Deliver personalized guest experiences through proactive service and attentive communication
- Manage check-in/check-out processes efficiently using Opera property management system
- Resolve guest inquiries and concerns with solution-oriented approach
- Collaborate with housekeeping, maintenance, and F&B teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain accurate records and financial transactions per company standards
- Support emergency response protocols and safety procedures
Qualifications
- Minimum 2 years luxury hotel or high-end hospitality experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Valid Ohio Food Handler's Certificate (or ability to obtain within 30 days)
- Flexible availability including weekends, holidays, and overnight shifts
- Professional appearance and polished customer service demeanor
- Ability to multitask in fast-paced environment while maintaining composure
- Basic knowledge of Columbus attractions and local amenities