Job Description
Join the vibrant heart of hospitality at Grand Plaza Hotel, a premier destination in downtown Los Angeles. We're seeking passionate individuals to kickstart their careers as Front Desk Agents. As the first point of contact for our international guests, you'll deliver exceptional service while building valuable skills in guest relations, reservation systems, and hotel operations. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our luxury hospitality group.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room reservations and address guest inquiries with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle emergency situations calmly and according to hotel protocols
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk environment
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hospitality or retail
- Proficiency with Microsoft Office and basic reservation systems
- Excellent communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Professional appearance and positive demeanor
- Basic knowledge of Los Angeles attractions and transportation
- Valid California driver's license (for occasional airport transfers)