Job Description
Join our award-winning team as a Front Desk Agent Night Shift at the prestigious Horizon Springs Resort! We're seeking a charismatic professional to deliver exceptional guest experiences during our peak evening hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in Colorado's vibrant hospitality scene.
As the first point of contact for overnight guests, you'll embody our commitment to luxury service while managing check-ins, resolving inquiries, and ensuring seamless operations. Our 24/7 environment demands adaptability and a passion for creating memorable moments.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Handle reservation modifications and billing inquiries
- Coordinate with housekeeping and security teams
- Respond to emergency situations calmly and professionally
- Maintain accurate guest records in property management systems
- Process payments and manage cash drawer reconciliation
- Resolve guest complaints with solution-oriented approach
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with Opera/PMS systems
- Flexible availability including weekends/holidays
- Strong problem-solving and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of local attractions and services
- Valid driver's license with clean record
- Ability to stand/walk for extended periods