Job Description
Join our award-winning team at Grand Miami Hotel and kickstart your hospitality career! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in the heart of Miami's vibrant tourism district. No prior experience is required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in one of the world's most exciting destinations.
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional communication
- Manage reservations and room assignments using our property management system
- Assist guests with inquiries, requests, and local recommendations
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Outstanding customer service mindset and positive attitude
- Basic computer proficiency and willingness to learn new systems
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends and holidays
- Must be authorized to work in the United States