Job Description
Join our award-winning team at Grand Hospitality Group as an Entry-Level Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our flagship downtown Columbus property. This is your gateway to a rewarding career in luxury hospitality with comprehensive training and growth opportunities. Enjoy competitive compensation, employee benefits, and a vibrant work culture where every team member matters.
What We Offer:
- Industry-leading training programs
- Health, dental, and vision insurance
- 401(k) with company match
- Hotel room discounts worldwide
- Career advancement pathways
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and local expertiseProcess payments and manage financial transactions securely
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards in cleanliness and presentation
- Resolve guest complaints promptly and diplomatically
- Utilize PMS software for daily operations
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- Previous customer service experience (hospitality a plus)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Proficiency with basic computer applications
- Flexible availability including weekends and holidays
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening