Job Description
We are seeking a dynamic and professional Front Desk Agent to join our award-winning hospitality team in the heart of Nashville. If you are a people-person with a passion for creating memorable guest experiences, we want to hear from you!
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer competitive pay, comprehensive training, and a supportive environment where you can grow your career in the hotel industry.
Responsibilities
- Warmly welcome guests upon arrival and assist with a smooth check-in and check-out process.
- Answer incoming phone calls professionally and manage guest correspondence efficiently.
- Process payments accurately and handle cash transactions with attention to detail.
- Address guest inquiries, complaints, and requests promptly to ensure 100% guest satisfaction.
- Maintain a tidy and organized front desk area and lobby environment.
- Assist with concierge services and provide local recommendations to visitors.
Qualifications
- High School Diploma or GED required.
- Previous experience in a hotel or customer service role is a plus, but we train motivated candidates.
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Office Suite and basic property management software.
- Ability to work flexible shifts, including weekends and holidays.
- Professional appearance and demeanor.