Job Description
Join our award-winning luxury hotel in downtown Chicago as a Front Desk Agent! We're seeking passionate hospitality professionals to create memorable guest experiences. This entry-level role offers comprehensive training, career advancement opportunities, and a vibrant team environment. Enjoy competitive benefits including health insurance, 401K matching, and exclusive hotel discounts. Perfect for recent graduates or career changers ready to excel in the dynamic world of hospitality.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest complaints promptly while maintaining brand standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (Opera) for daily tasks
- Process payments and maintain accurate financial records
- Act as hotel ambassador providing local recommendations and amenities information
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- 0-2 years customer service experience (hotel experience a plus)
- Proficient in basic computer systems and reservation software
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Flexible schedule availability including nights/weekends
- Professional appearance and positive attitude
- Basic knowledge of Chicago tourism attractions