Job Description
Join the vibrant hospitality scene at Grand Plaza Houston, a premier 5-star destination in the heart of downtown. We're seeking passionate Front Desk Agents to deliver exceptional guest experiences while launching your career in luxury hospitality. This entry-level role offers comprehensive training, growth opportunities, and a dynamic work environment in one of America's most exciting cities.
Our team members enjoy competitive compensation, complimentary meals, hotel discounts worldwide, and advancement pathways into management. If you thrive in fast-paced settings and love creating memorable moments, this is your opportunity to shine!
Responsibilities
- Provide warm, personalized check-in/check-out experiences for international and domestic guests
- Manage reservations, room assignments, and billing with precision using OPERA PMS
- Resolve guest inquiries and complaints promptly with solution-oriented approaches
- Coordinate seamlessly with housekeeping, concierge, and maintenance departments
- Process payments and maintain accurate financial records
- Uphold brand standards through meticulous attention to detail and professionalism
- Act as local tourism ambassador, recommending attractions and dining experiences
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 0-2 years customer service experience; fresh graduates welcome
- Fluent English proficiency; additional languages highly valued
- Proficiency in Microsoft Office and willingness to learn hotel systems
- Exceptional communication and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Ability to multitask in high-pressure situations while maintaining composure