Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent! We're seeking enthusiastic individuals to deliver exceptional guest experiences in our luxury Philadelphia location. No prior hospitality experience required – we provide comprehensive training to launch your career in the vibrant world of hotel management. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing hospitality chain.
Responsibilities
- Check in/out guests efficiently using our proprietary hotel management system
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Promote hotel amenities and services to enhance guest stays
Qualifications
- High school diploma or equivalent required
- Excellent verbal communication and interpersonal skills
- Proficient with basic computer applications
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays