Job Description
Join our award-winning team at the Grand Hospitality Group as a Front Desk Agent! We're seeking passionate hospitality professionals to create memorable guest experiences at our premier downtown Houston location. This entry-level role offers comprehensive training, career advancement opportunities, and a dynamic work environment in the heart of Texas' largest city. Perfect for recent graduates or career changers looking to grow in the hospitality industry.
Responsibilities
- Provide exceptional guest check-in/check-out services while maintaining a professional demeanor
- Manage room reservations and inventory using our property management system
- Address guest inquiries and resolve concerns promptly with a solutions-oriented approach
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Process payments and maintain accurate financial records
- Assist with concierge services and local recommendations
- Uphold brand standards through consistent service excellence
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- 1+ years customer service experience in a hospitality setting
- Proficiency with property management systems (Opera, Fidelio, etc.)
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving abilities with attention to detail
- Basic knowledge of Houston attractions and local area
- Valid Texas driver's license (for occasional errands)