Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent in the heart of Los Angeles! We're urgently seeking dynamic professionals to deliver exceptional guest experiences through our 24/7 operations. This role offers competitive pay, comprehensive benefits, and growth opportunities in one of California's most vibrant cities. Perfect for night owls and early risers alike, our flexible shifts ensure work-life balance while serving diverse travelers from around the globe.
Responsibilities
- Check in/out guests efficiently with attention to detail
- Manage reservations and optimize room occupancy
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service
- Operate PMS systems and manage guest data
Qualifications
- 1+ years hotel front desk experience preferred
- Flexible availability for day/night/weekend shifts
- Proficiency with reservation systems (e.g., Opera)
- Exceptional communication and problem-solving skills
- Ability to work in fast-paced environments
- Valid California driver's license (if required for errands)
- Basic math and cash handling abilities