Job Description
Join our dynamic hospitality team as an Entry-Level Front Desk Agent at the prestigious Grand Hotel Miami. This is your gateway to a rewarding career in the heart of South Florida's vibrant tourism industry. We're seeking enthusiastic individuals with a passion for exceptional guest experiences to serve as the first point of contact for our international clientele. Enjoy competitive compensation, comprehensive training, and opportunities for career advancement within our luxury hotel chain. Perfect for recent graduates or career changers looking to enter the hospitality sector!
Responsibilities
- Provide exceptional guest check-in/check-out services using hotel management systems
- Manage reservations, room assignments, and guest requests efficiently
- Handle billing inquiries, payments processing, and cash management
- Resolve guest concerns promptly and maintain high satisfaction standards
- Coordinate with housekeeping, maintenance, and security departments
- Process mail/packages and maintain guest records confidentiality
- Assist with luggage handling and valet services as needed
Qualifications
- High school diploma or equivalent (hospitality certification a plus)
- Basic computer literacy and familiarity with reservation systems
- Strong communication and interpersonal skills in English
- Professional appearance and customer-focused attitude
- Ability to multitask in a fast-paced environment
- Previous customer service experience preferred but not required
- Flexible availability including weekends, nights, and holidays
- Miami-Dade County work authorization required