Job Description
Join our award-winning team at the Memphis Grand Hotel, where Southern hospitality meets modern luxury. We're seeking a charismatic Front Desk Agent to be the first point of contact for our guests, creating memorable experiences from the moment they arrive. Enjoy competitive benefits, career growth opportunities, and work in the heart of downtown Memphis near iconic attractions like Beale Street and the Mississippi River.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Memphis attractions and services
- High school diploma or equivalent
- Flexible availability including nights/weekends
- Valid Tennessee driver's license (preferred)