Job Description
Embark on an exciting hospitality career with Grand Hospitality Group! We're seeking enthusiastic Front Desk Agents to be the welcoming face of our premium Nashville property. Perfect for recent graduates or career changers, this role offers comprehensive training, competitive benefits, and clear pathways into hotel management. Join our team in the heart of Music City and deliver exceptional guest experiences while growing your professional network.
Responsibilities
- Check in/out guests efficiently using PMS systems
- Manage reservations and room assignments
- Process payments and maintain accurate billing records
- Resolve guest inquiries with exceptional service standards
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain security protocols for guest safety
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Basic computer proficiency (MS Office, PMS systems)
- Professional appearance and demeanor
- Valid driver's license and reliable transportation