Job Description
Join our vibrant team at Grand Beach Resort Miami as an Entry-Level Front Desk Agent! We're seeking enthusiastic individuals with a passion for hospitality to create memorable guest experiences in Miami's iconic South Beach. This is your gateway to a rewarding career in the luxury hospitality industry with competitive pay, comprehensive benefits, and growth opportunities. No prior experience required – we provide paid training!
Responsibilities
- Provide exceptional guest check-in/check-out services using PMS systems
- Manage reservations and room assignments efficiently
- Handle guest inquiries with professionalism and local expertise
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and escalate when necessary
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to work flexible shifts including nights/weekends
- Positive attitude and problem-solving mindset
- Attention to detail and organizational skills
- Previous customer service experience preferred
- Multilingual abilities (Spanish/English) a plus