Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel in Sacramento! We're seeking passionate individuals to deliver exceptional guest experiences while launching their careers in the thriving hospitality industry. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a supportive environment.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and resolve concerns promptly
- Process payments and manage financial transactions securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform daily audits of guest accounts and cash handling procedures
- Contribute to a positive team atmosphere through collaboration
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Basic computer proficiency with reservation systems
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends and holidays
- Positive attitude and commitment to guest satisfaction