Job Description
Join our award-winning team as an entry-level Front Desk Agent and launch your hospitality career in Detroit's vibrant downtown! We're seeking energetic, customer-focused individuals to create memorable first impressions for our diverse guests. No experience required – we provide comprehensive training to develop your skills in guest services, reservation management, and local tourism knowledge. Enjoy competitive pay, flexible scheduling, and growth opportunities within our expanding portfolio of premium hotels.
Responsibilities
- Provide exceptional customer service and check-in/check-out experiences for hotel guests
- Manage reservations, room assignments, and payment processing accurately
- Answer guest inquiries about hotel amenities, local attractions, and transportation
- Maintain detailed records of guest requests and preferences
- Collaborate with housekeeping and maintenance teams to resolve guest issues promptly
- Process payments, handle cash transactions, and balance daily reports
- Uphold cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn reservation systems
- Professional appearance and positive attitude
- Ability to work flexible shifts including nights, weekends, and holidays
- Attention to detail and problem-solving abilities
- Valid driver's license preferred
- No prior hospitality experience necessary